Return Policy

This Return Policy ("Policy") applies to all purchases made through the Saaj Sanskruti website ("Website"). By placing an order, you agree to the terms set forth below. This Policy is governed by the laws of India and subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Personalized, custom-made, or final sale items are not eligible for return unless defective or damaged upon arrival.

2. Return Process

• To initiate a return, contact us at support@saajsanskruti.com with your order number and reason for return.
• We will provide instructions for shipping the item back to us.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Inspection and Refunds

• Returned items will be inspected upon receipt.
• If approved, refunds will be processed to the original payment method within 5 business days.
• Shipping charges are non-refundable except in cases of defective or incorrect items.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

• If you receive a damaged or defective item, notify us within 48 hours of delivery with photos and a description of the issue.
• We will arrange for a replacement or refund as appropriate.

6. Contact Us

For any questions regarding this Return Policy, please contact us at support@saajsanskruti.com.